Consumer Protection & Data Protection Standards
As digital payments expand, consumer protection has become a supervisory priority. The CBI expects EPSPs to ensure transparency, fair treatment, secure data handling, and effective dispute resolution. Digital payment users must be informed about pricing, rights, security practices, and conditions relating to refunds or chargebacks. Data protection standards support privacy, cybersecurity, and trust in electronic transactions.
Consumer Protection Requirements
- Clear disclosure of fees and charges
- Transparent terms and conditions
- Accessible dispute resolution channels
- Error resolution and refund handling procedures
Data Protection Requirements
- Confidentiality of personal and financial data
- Secure storage and transmission of information
- Protection of customer identity data
CBI compliance
- Implement written consumer protection policies
- Maintain customer service and complaint handling units
- Protect customer data against unauthorized access
- Report material data breaches to authorities
- Ensure data privacy throughout onboarding and transactions
How Etihad Can Assist
Etihad provides legal and regulatory advisory services to banks, financial institutions, and businesses, supporting compliance with applicable laws, regulations, and regulatory guidance issued by any competent authorities.