Consumer Protection & Quality of Service (QoS) Standards
The CMC enforces consumer protection and quality-of-service (QoS) standards to ensure fair access, transparency, and acceptable service performance in telecom and media markets. Operators must provide accurate service information, disclose pricing, address complaints, and maintain network quality metrics. Compliance supports user trust and reduces regulatory disputes.
Consumer Protection Requirements
- Transparent pricing and billing disclosures
- Accessible complaint handling systems
- Fair contractual terms for consumers
Quality of Service (QoS) Standards
- Coverage and network availability
- Minimum bandwidth and latency thresholds
- Service continuity and uptime standards
- Fault response times
CMC Compliance
- Submit QoS performance measurements
- Respond to complaints and service issues
- Cooperate with monitoring and testing initiatives
- Implement corrective actions when required
How Etihad Can Assist
Etihad provides legal and regulatory advisory services to banks, financial institutions, and businesses, supporting compliance with applicable laws, regulations, and regulatory guidance issued by any competent authorities.