The Companies Registration Department, in coordination with the Communications and Media Commission, has issued new regulatory instructions governing companies operating in the call center services sector in Iraq.

Key Regulatory Updates

• New instructions regulate the operation of call center services
• The instructions apply to all companies providing call center services in Iraq
• Companies are required to review and regularize their legal status in accordance with the new regulatory framework

Licensing Requirement

• Companies must approach the Communications and Media Commission (CMC) to:
  • Obtain the required licenses
  • Correct their legal and regulatory status
• The deadline for compliance is six (6) months from the official publication date of the regulatory instructions
• Companies operating without the required license will not be granted any extensions

Enforcement Measure

• Any company continuing call center activities without obtaining the required license:
  • Will be considered non-compliant
  • May face regulatory action or suspension of activities

Scope of Application

• Call center service providers
• Customer support and telemarketing companies
• Outsourced contact center operators
• Local and foreign companies providing call center services in Iraq

What Companies Should Do

• Review whether their activities fall under call center services
• Examine the newly issued regulatory instructions
• Initiate licensing procedures with the Communications and Media Commission
• Complete compliance within the prescribed six-month period